Knowledge Management Facilitator Certification Course

Course content

first day

1. Important concepts of KM

2. KM tool experience and application: after-action review AAR

3. KM tool experience and application: Knowledge Café

4. Ways to retain knowledge and share experiences

5. How to encourage a culture of knowledge sharing

6. KM’s success stories and examples shared

7. Common problems and solutions in implementing KM

8. A simple plan to implement KM in the workplace

the next day

1. How to define KM problems

2. Write KM plan and implementation plan

3. Write KM personnel job description

4. How to write KM guidelines and policies

5. How to get support from management and frontline colleagues KM

6. How to quantify the effectiveness of KM (KPI)

7. KM case discussion and problem solving

8. KM implementation plan brief speech (Case presentation)